Tech – Software Engineer: GatherSG

The Feedback Management System (FMS) is a ready-to-use, guided feedback management solution for government agencies handling feedback from members of the public. It's designed around common workflow patterns observed across agencies and QSM teams — from lightweight to moderately complex needs — so agencies can quickly map their existing processes into the system. Agencies today often manage high feedback volumes across multiple channels with limited manpower, frequently falling back on Outlook and spreadsheets. This makes it hard to piece together case history, track ownership across teams, and ensure no case falls through the cracks. FMS solves this by bringing feedback from multiple channels — FormSG forms, shared mailboxes, and manually logged cases — into a single, central platform, giving teams one view to triage, assign, track case history, collaborate across teams and agencies, and export data for sense-making and reporting. Fully managed by ServiceSG and built and secured by GovTech, FMS is developed in an agile, iterative way — continuously improving based on real user feedback and how the system is used in practice. Looking ahead, the team has ambitious plans to take FMS further — reducing the time officers spend managing feedback end-to-end so they can focus on operations and policy work, and improving service quality by helping teams respond more consistently, with better context and visibility across cases. As an intern, you'll play a hands-on role in building the new features that bring these priorities to life.