Tech – Software Engineer: Appeal Management System

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Role

Software Engineer

Division

Info Services Programme and Engagement & Case Management Programme

Level

Undergraduate

Internship Duration

6 months, 12 months

Project Description

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The Appeal Management System (AMS) is a Whole-of-Government platform that serves as a central gateway for public officers to receive, manage, and respond to appeals. It connects with a range of systems and services to support the end-to-end processing of appeals, while helping to route each appeal to the right agencies and teams so that cases are handled promptly and do not fall through the cracks. As a small, multidisciplinary squad, we work closely across product, design, engineering, and operations to continuously improve AMS. The team builds features that improve how appeals are routed, processed, and tracked, with a strong focus on reducing response times and helping agencies meet their service level targets. Interns will have the opportunity to work closely with the team across different stages of the development process, contribute to a production system used across 100% of service delivery agencies in the Government, and take on meaningful engineering problems involving integrations, workflows, performance, and reliability.

Learning Outcomes

Spend your internship on something that matters. Work on a Whole-of-Government system that plays a part in how citizens' appeals are handled, with a direct focus on making the process faster and more effective for citizens and public officers. Solve problems at scale. Tackle real problems involving integrations with agencies' existing case and customer relationship management systems, appeal routing, complex workflows, response times, and SLAs, where small improvements can make a difference across many agencies and citizens. Learn how systems work together, and make them work together yourself. Gain hands-on experience building integrations, working with APIs and data flows, and solving the practical challenges of connecting systems within a larger ecosystem. Learn how software is designed and delivered within the boundaries of security, governance, existing systems, and different stakeholder needs. Build with a modern technology stack. Get hands-on experience across the frontend and backend using technologies such as: TypeScript, React, Node.js, Express, MySQL, Redis, Socket.IO, BullMQ, Docker and AWS. Learn how these different components come together to support a production system, from user interfaces and APIs to databases, background jobs, real-time updates, and cloud infrastructure. Take ownership in a small team. Work closely with a small, multidisciplinary team and take ownership of meaningful pieces of work, from understanding the problem, to designing and building a solution, to putting it into production. Along the way, gain exposure to modern engineering practices, including AI-assisted development, and learn how to evaluate and safely bring rapidly developed solutions into existing production-grade systems.

Prerequisites

- Strong working knowledge of JavaScript, Node.js, and React, with experience building applications in a frontend and/or backend environment. - A good team player. Comfortable working closely in a small team, sharing ideas, asking for help, giving and receiving feedback, and contributing towards a common goal. - Creative and curious mindset. Willing to explore different approaches, ask questions, and find practical solutions to problems where there may not be an obvious answer. - Comfortable learning and working with unfamiliar systems. Able to pick up new technologies, understand existing codebases, and work with systems beyond what you have built yourself. - Strong problem-solving and analytical skills, with an ability to break down complex problems and work towards practical solutions. - Able to use AI tools effectively. Comfortable using AI-assisted development tools to explore ideas, understand code, debug problems, and accelerate development, while being able to critically evaluate and validate the output. - Knowledge of TypeScript, MySQL, Redis, Docker, AWS, or similar technologies would be an advantage.