Tech – Product Ops: License Processing System (AI & Automation)

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Role

Product Ops

Division

Economic & National Development

Level

Polytechnic Student, Undergraduate

Internship Duration

12 months, 6 months

Project Description

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The MOM License Processing System is a new enhancement project that focuses on bringing workplace safety & health licenses and permits into a streamlined, user-friendly platform. The aim is to make it easier for employers, safety officers, and workers to discover and apply for licenses that support them in their efforts, whether it is in starting a new business, maintaining safe operations, ensuring regulatory compliance, or protecting their workforce.

Learning Outcomes

- Gain experience designing and improving scalable processes on products that serve the public. - Gain hands-on experience with productivity and collaboration tools used to manage team workflows, reduce operational friction, and support governance across product teams. - Acquire experience in gathering and synthesizing user feedback, supporting onboarding and adoption initiatives, and translating user needs into actionable operational improvements. - Build confidence coordinating across product managers, engineers, designers, and end users to manage cross-functional workflows and communicate clearly about priorities, progress, and blockers.

Prerequisites

- Basic understanding of product management principles and user-centered approach to problem solving - Basic understanding of software development processes and terminology - Strong analytical and critical thinking skills with attention to detail - Ability to gather, organize, and document requirements and feedback effectively