Tech – Product Manager: SSOE equip4work

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Role

Product Manager

Division

Central Administration & Social

Level

Undergraduate

Internship Duration

6 months, 12 months

Project Description

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Every day, thousands of teachers, HQ staff, and vendors across MOE rely on tools like Microsoft Copilot, Google Gemini, and OpenAI's suite to get their work done, but the process of actually requesting, approving, and provisioning those licenses often lives in scattered emails and manual handoffs. The License Procurement Module is a self-service portal that fixes this: users can browse available licenses and devices, add them to a cart, and route requests automatically to the right provisioning team, whether that's the NCS team managing Copilot, the Google admins handling Gemini, or the team behind OpenAI access, without anyone needing to know who to email. As our Product Management Intern, you'll get to run the full discovery-to-prototype cycle on a live government system. You'll speak directly with the schools and vendors who use the portal every day, uncover what's actually broken, and turn those insights into a working prototype that could reshape how an entire ministry manages digital procurement. This isn't a simulated exercise, your research and recommendations will directly inform what gets built next.

Learning Outcomes

End-to-End Product Discovery: Gain hands-on experience running the full discovery cycle, from stakeholder mapping and interview planning, through conducting real interviews with schools and vendors, to synthesising findings into prioritised, actionable insights. User Research Methods: Develop practical skills in qualitative research techniques, including interview facilitation, thematic analysis, and translating raw feedback into a ranked set of pain points that can drive product decisions. Prototyping and Iteration: Learn to translate validated user needs into wireframes or a clickable prototype, and build proficiency in tools like Figma, working through multiple rounds of testing and refinement based on real user feedback. Cross-Functional Collaboration: Work closely with engineering and government stakeholders to understand technical constraints and organisational context, learning how product decisions get made within a public sector environment. Stakeholder Communication: Practice presenting findings and recommendations clearly to both technical and non-technical audiences, including translating on-the-ground user pain points into a business case for improvement.

Prerequisites

- Strong communication and interpersonal skills, comfortable initiating and conducting interviews with users who range from school staff to external vendors - Basic understanding of user research methods (e.g. interview techniques, thematic synthesis), even if only from coursework or personal projects - Ability to structure and communicate findings clearly, both in writing and in presentations to stakeholders - Comfortable working with ambiguity, since problem areas (e.g. procurement pain points) will need to be scoped and prioritised rather than handed over pre-defined - Familiarity with prototyping tools such as Figma will be an advantage - Experience with AI-assisted coding or prototyping tools (e.g. Claude Code, Cursor, Lovable) will be an advantage, useful for quickly turning research findings into a working clickable prototype