Tech – Product Manager: Singpass Partner Experience

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Role

Product Manager

Division

Strategic Programmes - Singpass

Level

Undergraduate

Internship Duration

6 months

Project Description

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Singpass (singpass.gov.sg) is more than just an app in your pocket, but also a national trust infrastructure that thousands of organisations build on — banks verifying a new customer, insurers signing a policy digitally, telcos onboarding a subscriber, and government agencies delivering services to citizens. These partners plug into Singpass through the Singpass Developer Portal (developer.singpass.gov.sg), where they discover products such as Login and Myinfo, configure and test their integrations, and manage them after going live. The Partner Experience team owns this side of Singpass end to end: the journey from discovering the right product to going live and staying compliant, the governance that keeps the ecosystem secure and accountable, and the day-to-day success of every partner on the platform. The leverage here is unusual — a confusing form or an unclear line of documentation does not slow down one developer, it slows down hundreds of digital services that millions of people use every day. You will work on real problems in this space and ship changes that partners across Singapore actually feel.

Learning Outcomes

- Product Thinking in Ambiguous Problem Spaces: Gain hands-on experience turning open-ended partner problems into scoped, shippable work — breaking large problems into smaller pieces, deciding what not to do, and defining how success will be measured before building. - Stakeholder Management and Alignment: Learn to build alignment across product, design, engineering, operations, policy and security, and to influence external partners you have no authority over and can only persuade. - Identity Integration and Security Fundamentals: Develop a working understanding of how agencies and businesses integrate with Singpass — authentication, verified data retrieval and digital signing — and the security reasoning behind the guardrails, from data minimisation to how integration requests are assessed for risk. - Go-to-Market and Change Management at Ecosystem Scale: Acquire practical knowledge of rolling out changes to an ecosystem in the least disruptive way possible. - Partner Research and Governance Design: Learn to convert qualitative partner signal from interviews, support tickets and engagement sessions into prioritised product decisions, and to design accountability mechanisms partners can realistically adopt.

Prerequisites

Essential - Self-directed problem solving: Comfortable being given a problem rather than a task list, and able to make progress, form a view and ask sharp questions without waiting for instructions. - Strong written and verbal communication: Able to explain a complex idea simply and write with precision - Genuine empathy for users you will rarely meet: Curiosity about the person on the other side of an integration and the instinct to design for their reality rather than our own. - Working fluency with AI tools in a product context: Regular use of AI tools for research, synthesis, drafting and prototyping. - Comfort with technical concepts: No coding required, but you should be unafraid of APIs, authentication flows and integration documentation Advantageous - Exposure to B2B, enterprise or developer-facing products: Through internships, projects, hackathons or student initiatives — any experience where your user was another organisation or a developer rather than a consumer. - Interest in go-to-market and change management: Curiosity about how a change is communicated, sequenced and supported, not only how it is built. - Interest in trust, security or public digital infrastructure: An appetite for problems where the stakes are national and the constraints are real.