Tech – Product Manager: Singpass (Identity Platform)

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Role

Product Manager

Division

Strategic Programmes - Singpass

Level

Undergraduate

Internship Duration

6 months

Project Description

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Singpass Identity Platform is the core digital identity platform that enables individuals to securely access government and participating private-sector digital services. It supports identity authentication, account and credential management, recovery, and other foundational identity capabilities that allow users to prove and manage their digital identity across the Singpass ecosystem.

Learning Outcomes

- Product Management Fundamentals: Gain hands-on experience defining product problems, shaping requirements, prioritising work, and supporting delivery of features for a large-scale national digital identity platform. - User & Stakeholder Research: Learn how to understand user needs, analyse support and behavioural data, and work with government agencies and internal stakeholders to identify product opportunities. - Data-Driven Product Decisions: Build practical skills in using product metrics, operational data, and user insights to evaluate problems, measure outcomes, and inform prioritisation. - Cross-Functional Product Delivery: Experience working closely with engineering, design, policy, operations, and partner teams to take initiatives from discovery through implementation. - Platform & Digital Identity Product Thinking: Develop an understanding of platform products, authentication and identity concepts, and the trade-offs involved in building secure, reliable, and inclusive public digital services.

Prerequisites

- Strong analytical and problem-solving skills, with the ability to structure ambiguous problems. - Good written and verbal communication skills, with confidence working with different stakeholders. - Comfortable working with data to identify trends, derive insights, and support decision-making. - Strong interest in product management, technology, and building user-centric digital services. - Prior exposure to product management, user research, data analysis, SQL, or digital identity products will be an advantage.