Tech – Product Manager: Infrastructure and Services for Schools

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Role

Product Manager

Division

Central Administration & Social

Level

Undergraduate, Polytechnic Student, Open to all levels

Internship Duration

6 months, 12 months

Project Description

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The Infrastructure and Facility Services Division (IFSD) is responsible for the planning, development, operation and maintenance of MOE's school infrastructure and facilities. To support IFSD's digital transformation efforts, the Infrastructure and Facility Services Digital Office (IFDO) drives the adoption of digital, data and AI-enabled solutions across the infrastructure lifecycle. Together, IFSD and IFDO work across four key domains: Plan, Build, Operate and Maintain, with the aim of delivering a more integrated, data-driven and efficient approach to managing school infrastructure. The four domains cover: - Plan – leveraging data, analytics and geospatial technologies to support demand forecasting, infrastructure master planning and long-term decision-making. - Build – improving project delivery through digital workflows, AI-assisted processes and smarter project management practices. - Operate – enhancing day-to-day operations through smart facilities management, automation, robotics and IoT-enabled solutions. - Maintain – optimising maintenance and facilities management through digital systems, predictive maintenance and AI-driven insights. Interns will be attached to IFDO and work on initiatives within one of these four infrastructure lifecycle domains. Depending on the project, interns may support activities such as data analysis, user research, process improvement, solution design, prototype development, system implementation, testing and stakeholder engagement. Interns will gain hands-on experience working on real-world digital transformation projects and collaborating with multidisciplinary teams to improve how school infrastructure is planned, delivered and managed.

Learning Outcomes

- Apply product management principles to real-world problems by identifying user needs, conducting stakeholder engagement, translating business requirements into product requirements, and supporting the prioritisation of digital solutions. - Develop skills in digital product delivery by participating in product discovery, process reviews, prototyping, testing and implementation activities across infrastructure planning, project delivery, facilities operations or maintenance domains. - Gain exposure to government digital transformation initiatives by working with multidisciplinary teams across business, data and technology functions to deliver data-driven, AI-enabled and user-centric products that improve the management of MOE's school infrastructure.

Prerequisites

- Pursuing a degree in Business, Geography, Geospatial Science, Urban Planning, Environmental Science, Information Systems, Computer Science, Engineering, Design, Public Policy, or a related discipline. - Strong analytical and problem-solving skills, with the ability to break down complex problems and think critically about user and business needs. - Excellent written and verbal communication skills, with confidence in engaging stakeholders and presenting ideas clearly. - Demonstrated interest in product management, digital transformation, technology, data analytics, AI, or user experience design. - Familiarity with Programming and tools such as ESRI, ArcGIS Pro, QGIS, Microsoft Office, Figma, Miro, Jira, Azure DevOps, Power BI, or similar collaboration and product development tools is advantageous. - Comfortable working in a collaborative, fast-paced environment and eager to learn about building digital products from problem discovery through delivery. - Prior experience in project work, hackathons, internships, product case studies, or technology-related extracurricular activities will be an added advantage. - Curious and user-centric mindset. - Strong initiative and ownership of tasks. - Ability to balance attention to detail with strategic thinking. - Interest in solving real-world challenges using technology, data and AI. - Passion for improving public services and citizen outcomes.