Tech – Product Manager: BizFile

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Role

Product Manager

Division

Economic & National Development

Level

Undergraduate, Post-Diploma

Internship Duration

3 months, 6 months

Project Description

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BizFile is ACRA’s one-stop digital service portal for business registration, filing and information services. It enables companies and individuals to perform activities such as business incorporation, annual return filing, corporate record updates and the purchase of business information. This project aims to enhance the BizFile experience and expand its offerings by exploring how emerging tools, technologies and product approaches can better address user needs. As part of the product team, the intern will contribute to selected stages of the product development lifecycle. Depending on project needs and the internship period, responsibilities may include: - Conducting user and customer research to understand needs, pain points and opportunities - Performing market and comparative research to identify relevant trends and practices - Analysing product and user data to support product decisions - Translating insights into product concepts and requirements - Developing prototypes to validate potential solutions - Collaborating with product managers, designers, engineers and other stakeholders - Supporting User Acceptance Testing (UAT) and product launch activities - Analysing user feedback and product performance after launch - Contributing to prioritisation and product decision-making within a larger product team The intern will gain practical exposure to how digital products are developed and improved in a complex environment involving diverse users, stakeholders and operational considerations.

Learning Outcomes

- How user research, market insights and data are used to inform product decisions - How product managers prioritise competing user needs, opportunities and constraints - How product managers collaborate with design, engineering and business teams to bring ideas into implementation - How to communicate product decisions and influence stakeholders with different priorities - How products are tested, launched and evaluated using user feedback and performance data

Prerequisites

- Technology-related disciplines such as Computer Science, Information Systems, Information Technology or Engineering, Business, entrepreneurship or related disciplines. Students from other disciplines with a strong interest in technology and product development may also be considered - Comfortable working with ambiguity and solving unfamiliar problems - A sense of ownership and initiative - Structured and analytical thinking - Exposure to tools such as Excel, Figma, Jira and Confluence would be useful but is not required.