Tech – Designer: SWDA Employers & Training Providers

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Role

Designer

Division

Economic & National Development

Level

Undergraduate, Polytechnic Student, Post-Diploma

Internship Duration

3 months, 6 months, 12 months

Project Description

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This placement sits within SWDA's product design function, working across two user groups in Singapore's workforce development ecosystem: Employers This user group comprises of businesses accessing government-funded programmes to train and develop their workforce. The Employer Portal is a new, SME-facing site that supports businesses in Singapore to train and develop their workforce, replacing the SkillsFuture for Business and Workforce Singapore for Employers sites, and bringing insights and key transactions all in one place. MVP launched in 2026, it is now in post-launch iteration: expanding features, refining flows based on live usage data, and running evaluative research to validate design directions with real users. Training Providers This user group comprises of organisations that deliver SWDA-funded courses and programmes on behalf of the agency. This is a new design scope where we are conducting exploratory research to understand how training providers interact with SWDA systems and services, their needs, pain points, and operational workflows. Working across both user groups gives exposure to the full design process: from building foundational understanding where none exists, to refining and delivering designs within live product(s).

Learning Outcomes

- Design process fundamentals: Experience the full user-centred design cycle (research, synthesis, design, test, iterate) across both exploratory and solutioning contexts, building confidence in when and how to apply each stage. - Design tooling & craft: Gain proficiency in wireframing, prototyping, and visual design using Figma within an established design system, producing work ready for developer handoff and stakeholder review. Bonus exposure to AI-powered workflows for research synthesis and rapid design exploration. - User Research across various modes: Plan and conduct both exploratory research and solution-based research, learning when each approach is appropriate and how to translate findings into design decisions. - Cross-functional collaboration: Work within a product team alongside engineers, product managers, and policy officers, learning to balance user needs with technical constraints and organisational priorities. - Stakeholder communication: Present design rationale and research findings to audiences at different levels of design fluency, from working sessions with the product team to leadership-level presentations.

Prerequisites

- Background in Interaction Design, UX, Product Design, or a related discipline. - A portfolio demonstrating some level of user-centred design process: problem framing, research-informed decisions, and iteration (not just pure visual output). - Familiarity with Figma or equivalent design software for wireframing and prototyping. - Genuine interest in research - comfortable talking to people, curious about why users behave the way they do, and willing to sit with ambiguity before jumping to solutions. - Clear written and verbal communication - able to explain design thinking to non-designers. - Bonus: familiarity or experimentation with AI products and workflows (e.g. using AI tools for research synthesis, content generation, or rapid design exploration).