Tech – Designer: CaseCentral

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Role

Designer

Division

Central Administration & Social

Level

Open to all levels

Internship Duration

6 months, 12 months

Project Description

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CaseCentral is a unified One-Social-Service case management system to empower caseworkers in coordinating client-centric service delivery through harmonised process flows across MSF-funded programmes, enabling them to address client needs in a holistic manner. This integrated system provides a streamlined user experience whilst increasing digitalisation by reducing offline processes for officers and incorporating greater automation throughout the workflow.

Learning Outcomes

Enterprise UX design for complex case management systems Interns will gain exposure to designing for a large-scale case management system powered by Salesforce Public Sector Solution, where user experience must balance business needs, operational constraints, policy requirements, platform limitations, and delivery feasibility. Design guidelines, documentation, and governance Interns will learn how to document reusable UX patterns, design decisions, interaction behaviours, content standards, and Salesforce-aligned design guidelines to support consistency across teams and modules. Discovery workshop support and synthesis Interns will support discovery workshops with business stakeholders by helping to capture discussion outputs, organise insights, identify pain points, and translate workshop findings into clear process maps, user flows, and service design artefacts. Stakeholder collaboration in a government / social service context Interns will learn how UX designers work with product managers, business analysts, Salesforce architects, developers, and social service stakeholders to shape practical, user-centred solutions within an enterprise delivery environment.

Prerequisites

- Currently pursuing a degree in User Experience Design, Interaction Design, Product Design, Service Design, Human-Computer Interaction, Information Systems, Business, or a related field. - Basic understanding of UX design principles, user flows, journey mapping, wireframing, and information organisation. - Comfortable synthesising information from discussions, workshops, notes, and stakeholder inputs into structured artefacts. - Strong written and verbal communication skills, with the ability to present information clearly and concisely. - Proficiency or willingness to work with design and documentation tools such as Figma, FigJam, PowerPoint, Excel, Confluence, or similar tools. - Interest in enterprise systems, public sector services, social service workflows, or digital transformation. - Detail-oriented, organised, and comfortable working with complex information. - Able to work collaboratively with cross-functional teams and take feedback constructively.