The GPE Service Experience and Operations Command Centre ensures the operational continuity of GPE's digital services. The Command Centre is responsible for tracking system performance, detecting and responding to incidents, and ensuring service disruptions are resolved quickly and effectively. The Command Centre also monitors key service experience metrics such as uptime, response times, and ticket volumes, to identify trends and detect issues before their impact to users.
Learning Outcomes
- Programming Mastery: Deepen skills in Python, with a focus on best practices in coding.
- Data Engineering: Develop proficiency in designing, developing, and maintaining ETL/ELT pipelines that support actual production workloads.
- Process Automation: Acquire practical knowledge in building automation solutions using artificial intelligence, scripting, and/or other suitable tools
Prerequisites
- Must be proficient in Python
- Must be familiar with data engineering concepts such as ETL, SQL, API
- Experience in using libraries such as Pandas, NumPy will be advantageous
- Familiarity with data visualisation tools such as Tableau, Microsoft Power BI will be advantageous
- Familiarity with data warehouse software such as Databricks, Snowflake will be a plus point.