You'll collaborate with Centres of Excellence (CoEs), business stakeholders, and technology partners to turn business needs and data insights into practical solutions. Through projects spanning analytics, process transformation, HR technology, and automation, you'll build valuable skills at the intersection of people, data, and digital transformation.
Drive Data & Analytics
- Analyse workforce, HR operations, and service delivery data to uncover trends, identify gaps, and support data-driven decision-making.
- Perform data validation, reconciliation, root-cause analysis, and process diagnostics to improve data quality, operational efficiency, and reporting reliability.
- Work with stakeholders to define metrics and translate business and operational questions into analytical solutions.
- Develop dashboards and reporting solutions that provide insights into workforce trends, employee lifecycle processes, service levels, and operational performance.
Transform Processes
- Analyse existing HR and HR Operations processes to identify pain points, inefficiencies, and opportunities for improvement through automation and digitalisation.
- Map end-to-end workflows across employee lifecycle processes such as onboarding, offboarding, workforce administration, leave management, payroll-related activities, and security clearance administration.
- Redesign processes to create simpler, more efficient, and user-centric experiences for employees, managers, and HR practitioners.
- Translate business requirements into practical process, data, and technology solutions.
Enable HR Technology
- Support the configuration, testing, and enhancement of Workday and other HR technology platforms.
- Participate in user acceptance testing, data migration, validation, and implementation of new system capabilities.
- Explore how emerging technologies, AI, and automation can improve HR operations, employee experiences, and service delivery.
- Support technology initiatives that streamline operational processes and reduce manual effort.
Deliver HR Operations Excellence
- Support the delivery of HR operational processes and services across the employee lifecycle.
- Assist in process reviews, policy implementation, and operational readiness activities to improve service effectiveness.
- Analyse operational issues, identify root causes, and recommend sustainable improvements to service delivery.
- Contribute to initiatives that enhance operational governance, compliance, data accuracy, and employee experience.
- Support continuous improvement efforts through process standardisation, simplification, and automation.
Deliver Change & Business Impact
- Partner with CoEs, HR Operations teams, business stakeholders, and vendors to deliver analytics, operational improvement, and transformation initiatives.
- Develop communications, guides, process documentation, and training materials to support the adoption of new solutions and ways of working.
- Support change management efforts and help embed new processes, technologies, and service delivery models across the organisation.
- Contribute to initiatives that improve employee experience and operational effectiveness.
